Refund policy
Return Policy
We want you to love your RepTime. If you don't, we're here to help.
30-Day Returns
You can return your RepTime within 30 days of delivery.
What Can Be Returned
To get a full refund, the item must be:
- Unused and in like-new condition
- In the original packaging, with all parts (daisy chain, carabiner, and bar)
For safety reasons, we can't accept returns on items that have been used or show signs of wear. Climbing-rated gear must be in perfect shape before it goes to another rider.
Damaged or Defective Items
If your RepTime arrives damaged or has a defect, contact us within 7 days of delivery. Send photos of the problem. We'll replace it or give you a full refund, and we'll pay for return shipping.
Return Shipping
For regular returns, you pay the cost of shipping the item back. We recommend a tracked shipping method. Original shipping costs are not refunded.
How to Start a Return
- Email us at info@advancedkiteboarding.com with your order number.
- We'll send you return instructions and the return address.
- Ship the item back within 14 days of our reply.
Refunds
Once we get and check your return, we'll send your refund to your original payment method within 5–10 business days.
Questions?
Email us at info@advancedkiteboarding.com. We're happy to help.